Slack-native support

If your team lives in Slack, agents can answer widget conversations without opening the dashboard. In Settings → Web Widget → Answer widget chats in Slack, connect your Slack workspace and pick a channel (internal channels only — channels shared externally via Slack Connect are never offered). From then on:

• Each conversation becomes a Slack thread in that channel, opened with a context card showing who the visitor is (verified identity and company, or their anonymous pseudonym).
• Replies in the thread reach the visitor in the widget in real time — the same realtime path as inbox replies, attributed to the agent by first name and avatar.
• Close or reopen from Slack with the card's button or a ✅ reaction; status changes fire the SDK's conversation:resolved / conversation:updated events like any other status change.
• Follow‑up alerts: if a visitor follows up and nobody has replied, the thread is surfaced to the channel after a configurable quiet period (or immediately, or never — your choice in the same settings section).

This is entirely a dashboard/workspace setting — nothing changes in your install code, and the events your page receives are identical either way. Agents answering from the inbox and from Slack can mix freely in the same conversation; everything stays in one thread on both sides.