Replies

Post a customer-facing reply or an internal note to an issue thread.

mutation Reply($input: ReplyToIssueInput!) {
  replyToIssue(input: $input) {
    messageId
    delivery
    error { code message }
  }
}

{
  "input": {
    "issueId": "<issue-id>",
    "body": "Thanks for reaching out — we've reset your password.",
    "isInternal": false
  }
}

• Set isInternal: true for a note only your team can see.
• delivery reports how the reply was sent: in_thread (recorded only) or an egress status (pending / delivered / failed), depending on the issue's source channel and your integration's reply-delivery configuration.
• For issues created through this API, outbound delivery is configured in Settings → API → Outbound replies: choose no outbound replies, email from Clad, or a signed webhook event.

Requires the thread:reply scope.